How to contact us
Please contact our Customer Service Team or your Account Manager:
By email: sales@dynamics365demo.com

Our aim is to provide you with the highest quality of customer service. When we purchase services and/or equipment from wholesale provider(s), we choose those providers carefully seeking to ensure that you get a high-quality service and supply. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.

Our products and services
Software Consultancy
Microsoft Dynamics 365 Demo
For more details on any of our products and services, or to place an order, please contact our Sales Team on the Contact page.

We work to the principles of the British Code of Advertising, Sales Promotion, and Direct Marketing, which may be found on the website, www.cap.org.uk. We will assume that we have your permission to market our own equipment and services to you unless you tell us otherwise.

When you subscribe to a service from SILKY LARKOUA LTD, we will provide you with a copy of our Standard Terms and Conditions and the Supplementary Terms and Conditions that may apply to you (“Terms and Conditions”). You will be asked to sign a contract that is subject to the Terms and Conditions. Should you go ahead and deal with us and accept supplies from us, we are entitled to treat the contract as made even where you have not yet signed it. If you have any questions, please phone our Customer Service Team. We may carry out a credit check as part of our assessment procedures. We may refuse to provide equipment and/or services if we have reason to believe fraud or illegality is involved. Our current Terms and Conditions of supply can be found here.

If you decide to cancel your order or agreement before we have provided the services, you may do so without charge within 14 days after your order is placed. After 14 days, you will lose your right to cancel and we will charge for any work that we have done or money that we have spent, together with such charges as are due for the minimum term. You can read the Refund Policy Here.

For Training cancellations initiated by the Client 15 days or more before the delivery of Services is due to start, the Client is entitled to a full refund.
For cancellations initiated by the Client 14 to 8 days before the delivery of Services is due to start, the Client is entitled to a refund of 50% of the fee they have paid.
For cancellations initiated by the Client 7 days or less before the delivery of Services is due to start, no refund will be issued.
In exceptional circumstances, Dynamics 365 Demo may be constrained to cancel or reschedule the delivery of the Microsoft People Services sold via The Company’s platform. In these circumstances, The Company will be responsible for communicating with their Clients about the situation and identify their preferred resolution.
The Client may request to rebook a cancelled service or to be refunded, and Dynamics 365 Demo will endeavour to satisfy the Client’s request. Should a refund be requested by the Client, Dynamics 365 Demo will refund The Company for any fees paid, and The Company will refund their Client.

Please call our Customer Service Team if you experience a fault with any of our services.

Applicable terms concerning refunds and compensation are set out in the Terms and Conditions.

If you have got a question about our prices or need information of our pricing structure, please contact our Customer Service Team.
We will write to you in advance if we change the pricing structure on your equipment and/or services.

We may bill you monthly, quarterly or annually. Payment will be collected by Stripe. We provide itemized bills free of charge as part of our service to you if you have requested us to do so.

• 1. The Stripe Payment Gateway will execute the payments for Bookings, and we are collecting no private information about the customer.
• 2. The Stripe Payment Gateway will execute the payments for the Subscription Plan, and we are collecting no private information about the customer.

If you have a complaint about any part of our service, please refer to our Customer Complaints Code.

We take the problem of nuisance calls and malicious communications very seriously. We tackle it by working closely with the police and others in the communications industry. If you have been a victim of this activity, please call the Customer Service Team to report the incident, and for information on how to deal with this situation.

We are committed to helping all our customers to communicate easily. We offer the following additional services for customers who are older or who may have a disability, including:
• Larger Print Correspondence
• Large Button Telephones
• Accelerated Fault Response
Copies of this code are available in larger print.

We are registered with the Information Commissioner’s Office to hold information necessary to supply services to our customers. Our registration number on the Data Protection Register is . If requested by a court or other competent authority, we may provide information, for example, to assist in legal proceedings, to prevent and detect crime, and to prosecute offenders. We may also provide information to protect national security. In all cases, we’ll do this in accordance with the Data Protection Act 1998. Unless required otherwise by law, we will not keep information any longer than we need to for the purposes for which it was collected or processed. For more information please refer to our Privacy Policy.

Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU, email: osenquiries@os-communications.org Tel: 0330 440 1614 Fax: 0330 440 1615.
Ofcom: PO Box 1285, Warrington WA1 9GL.0300 123 3333 (local rate) www.ofcom.org.uk
The Phone-paid services Authority (PSA) (regulator of premium rate services) Tel: 0300 30 300 20 Online inquiry psauthority.org.uk
ICO: Information Commissioner’s Office, Wycliffe House Water Lane, Wilmslow, Cheshire, SK9 5AF, email: casework@ico.org.uk Tel: 01625 545 745 / 0303 123 1113.
The information provided in this code is correct as at April 2017. It is in addition to any other rights you may have under the Terms and Conditions that apply when we supply equipment and/or services to you, but is not part of the contract between us.